Welcome to Nordhavn Coffee Roasters!

Privacy Policy

Effective date: April 25, 2018
Nordhavn Coffee Roasters ApS (“us”, “we”, or “our”) operates the https://ncrcoffee.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://ncrcoffee.com

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Nordhavn Coffee Roasters ApS uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

Retention of Data

Nordhavn Coffee Roasters ApS will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Nordhavn Coffee Roasters ApS will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Denmark and choose to provide information to us, please note that we transfer the data, including Personal Data, to Denmark and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Nordhavn Coffee Roasters ApS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, Nordhavn Coffee Roasters ApS may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Nordhavn Coffee Roasters ApS may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Nordhavn Coffee Roasters ApS
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Nordhavn Coffee Roasters ApS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Nordhavn Coffee Roasters ApS. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Nordhavn Coffee Roasters ApS uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Facebook
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
PayPal or Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email: info@ncrcoffee.com
By phone number: 53 54 25 66

General Conditions Of Sale

These Terms and Conditions are valid only for good and services sold through the Nordhavn Coffee Roasters ApS (hereafter defined as “NCR”) webshop (ncrcoffee.com). They may be changed or updated at any time by the site which will give a notice to the customers through the relevant channels.

Prices Exposed

All prices of the products displayed and indicated on the website, which presents an offer to the public, means VAT included, and are expressed in Danish crowns (DKK). Transportation costs are excluded and they will be displayed at the checkout before completing the order. In case of increase or decrease in the price or incorrect publication on the website, NCR will inform the customer on the status.

Product Documentation

You can find product documentation and descriptions for each product here on the website (ncrcoffee.com).
All coffee is sold as whole-bean. Some varieties can also be purchased as green, the roasted coffee is packed in a protective atmosphere.

Shipping

Shipment takes place with one of the following agents: Post Danmark Bring Danmark, EU pakker, DHL Express Export, DHL Express Import, DHL Economy Export, DHL Economy Import. Delivery time is 1-3 days (domestic), 7-10 days (international). We ship most weekdays. The coffees are roasted no more than 14 days before shipment date but we always send it as fresh as possible.

Risk

The risk of the goods passes to you as a buyer from the item delivered to PostDanmark.

Return and withdrawal right

Food items (including coffee) are not returned. Other items are returned until 14 days after receipt. If the goods are intact, unopened and in original packaging, the full amount will be refunded. If the item has been used, any impairment will be deducted upon our assessment. As a customer, you are responsible for the costs that will be associated with returning the item. Rates are not refundable.

The buyer must notify you of withdrawal within 14 days from the receipt of the goods, and the product must be returned to NCR no later than 14 days after. (NCR) reimburse the purchase amount to the customer within 14 days after we have received notice of the withdrawal. However, after NCR have received the goods back or have received proof that the customer has returned the item, for example, a mail receipt.

Goods must be shipped to: Nordhavn Coffee Roasters ApS Skudehavnsvej 13 2150 Nordhavn, Denmark.

Payments

It is possible to pay by Visa / Dankort, Eurocard, VISA, VISA Electron, Mastercard. Payment will be withdrawn from your account when dispatching the item, except for subscriptions that will be canceled the first month. The prices quoted are incl. VAT and excl. freight.
After the order is confirmed, there will be delivered a summary to the email of the customer and / or consumer.
(NCR) reserves the right to charge any charges, price and correction errors, technical errors, sold items and force majeure.

Terms and Conditions for Subscriptions

First delivery of subscription will be shipped upon ordering, then shipped every Thursday starting from the week after ordering.
We are very keen to provide you with a service that is convenient for you, so if you need other delivery intervals (eg every other or third week), just contact us at info@ncrcoffee.com.

The amount of the subscription will be paid immediately and the entire amount will be raised at first delivery.

Invoice will be sent automatically per email. Make sure your email address is correct. You can also always log in to your account and print your old invoices.

It is your responsibility as a customer that postal and email addresses are correct.

The subscription will not continue after the ordered number of deliveries has been obtained. Therefore, you will only need to order a new number of subscription shipments if you wish to continue.

You can cancel your subscription before all shipments are shipped by writing an email to info@ncrcoffee.com with your request for termination. You will then receive a confirmation of your termination by mail within 5 working days. We must have received your termination no later than Sunday in order to stop your next delivery. The remaining amount of the subscription will be refunded via the payment method you used to order, less a processing fee of 150 DKK incl. VAT.

Subscriptions are sent as letters with the ordinary postal distribution via PostDanmark and abroad is the local postal service for delivery.

Individual Information

When you visit ncrcoffee.com, you may find that you need to provide information such as name, address, e-mail address, or phone numbers when registering for one or more services, as well as ordering items. We will never sell or otherwise disclose this information without your express permission. Your information is safe with us. Unless otherwise specified, this information is not encrypted. However, all data is protected by a firewall. By payment by debit card, this information is sent directly to our payment service provider. (NCR) does not have access to your card information. It may happen that we register your behavior on our pages to ensure you the best possible experience. As a visitor, we may not retrieve identifiable information such as age, gender, mailing address. Among other things, we do this to find out which of our products are the most popular. If you have questions, please write to info@ncrcoffee.com.

Terms Specific to Courses

After registration and payment, you will receive an order confirmation by email. You do not have to do anything else and just have to meet up to the course. Our courses are for amateurs only. If you would like a course for professionals or a lecture for your company, please contact us at info@ncrcoffee.com. Purchase of the ticket for the course can not be refunded, cf. the Lov om visse forbrugeraftaler (Act on Certain Consumer Agreements) § 17. 2 cf. § 9 paragraph. 2 No. 2a. We reserve the right to cancel at less than 3 entries.

Personal Information

When you visit ncrcoffee.com, you may find that you need to provide information such as name, address, e-mail address, or phone numbers when registering for one or more services, as well as ordering items. We will never sell or otherwise disclose this information without your express permission. Your information is safe with us. Unless otherwise specified, this information is not encrypted. However, all data is protected by a firewall. By payment by debit card, this information is sent directly to our payment service provider. (NCR) does not have access to your card information. It may happen that we register your behavior on our pages to ensure you the best possible experience. As a visitor, we may not retrieve identifiable information such as age, gender, mailing address. Among other things, we do this to find out which of our products are the most popular. If you have questions, please write to info@ncrcoffee.com.

Thank you and enjoy Nordhavn coffee!

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